NJOI Prepaid provides the option to access prepaid pack / ala carte channel depending on your viewing and budgetary needs. Starting 3rd August 2022, all NJOI customers will need to purchase the HD Pack/Bundles (Sports Mega Pack Baharu, Kids Pack Baharu, Pek Popcorn, Pek Kombolicious Baharu) before adding on prepaid packs or ala carte channel.

With NJOI Prepaid, customers can enjoy subscription-free satellite TV which provides prepaid services at an affordable price with no recurring subscription fees or contractual obligations.
On the other hand, Astro is a subscription-based satellite TV that provides the latest premium services including PVR, on-demand content as well as Astro Go.

1. Go to njoi.com.my

2. Click Get NJOI Box to order NJOI Online

a. eCommerce platforms

Click on your preferred eCommerce platform to purchase the NJOI box

b. Contact Agent

i. Fill in the details and submit your order

ii. After submitting your order online, you will be contacted within 48 hours

c. Get in touch with our authorized NJOI Prepaid dealers nationwide

Scroll down and find your nearest authorised dealer

Upon installation, customers will be provided with the following:

1 x NJOI Prepaid decoder

1 x Remote Control

1 x Outdoor satellite dish

1 x Smart Card

12 months warranty

No, prepaid NJOI services are only applicable to NJOI Prepaid customers.

NJOI Box

To dismantle ONLY - RM50

To reinstall ONLY - RM100

To dismantle & reinstall- RM 150

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*Please note that additional charges may apply if the reinstallation process requires extra cables/fixings.

NJOI customers can purchase Packs or top-ups using these payment methods:

a) Selected online banking merchants

b) Credit Card

c) E-wallet

d) Authorized dealers as listed here.

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Note: Starting 31 December 2023 at 11.59pm, NJOI customers will no longer be able to make prepaid purchases or top-ups using Direct Carrier Billing (DCB) or “Pay with Maxis”.

Please check your STB serial number to determine if your box is an HD-enabled box. The serial numbers below are boxes with HD capabilities.

- PCVNXXXXXXXXXX

- KXXXXXXXXXXXXX

- 95888TAXXXXXXX

- 95888TBXXXXXXX

- 95888TCXXXXXXX

- PCWNXXXXXXXXXX

- PRWNXXXXXXXXX

- PDWNXXXXXXXXXX

- NJOICAXXXXXXXXXX

- HDZPCAXXXXXXXXXX

- DMTVBBXXXXXXXXXX

- PHMWMXXXXXXXXXX

- THDZAAXXXXXXXXXX

Please ensure your box is connected via an HDMI cable to receive HD channels in HD quality.

No, customers aren't able to do either because NJOI does not come with PVR or OD capabilities.

Your NJOI Prepaid services will commence immediately after installation is complete.

You can find your smartcard number right on the TV screen when you go to Channel 200

The NJOI Prepaid decoder and outdoor satellite dish are owned by the customer. If you would like to close your account, you do not need to return the equipment.

SMS notifications are sent to customers to ensure you are up-to-date on all the latest NJOI Prepaid promotions. We never give out customer information to 3rd party entities for marketing purposes of any kind.

If you would still like to opt out, please follow the instructions below:

SMS NJOI<space>STOP to 66999</space>

Standard telco charges apply. Terms & conditions apply.

Customers can access the self-help service 24 hours a day for the following:

1. Check prepaid balance

2. Activate prepaid cards

3. Refresh Smartcards (if they are Active Accounts but TV displays ‚"This channel is not included in your subscription" or "we apologise for the service interruption")

NJOI Prepaid Channel 200 is a self-service portal that you can access on your TV. You can use it to get account information such as smartcard number.

The NJOI Prepaid WhatsApp number is 03-9543 8100.

You can do the following via our WhatsApp service:

1. Check and top up credit balance

2. Buy packs and Astro First movies

3. Technical issues guide

4. Buy new NJOI box

CH200 is an actual channel on NJOI Prepaid. Just go to Channel '200' while the decoder is switched on.

As part of Astro's CSR initiative, Astro will provide FREE NJOI Prepaid services to the poor from the e-kasih database under the Implementation & Coordination Unit (ICU) of the Prime Minister's Office.

The recipients are those registered with e-Kasih database managed by the Implementation & Coordination Unit (ICU) of the Prime Minister's Office. The criteria are determined by ICU and fulfilment is at the discretion of Astro.

Just go to the nearest Customer Service Centre for a new smartcard. RM50 will be charged for the replacement.

Find the location of the nearest NJOI distributor here